Measuring Organisational Change
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In my current series of blog posts, Workplace Spotlight, I am examining how various companies have created extraordinary organisational cultures. These cultures act to inspire their employees, capture the minds of their customers and set the standard for workplaces across the globe.
Creating a healthy organisational culture is something I focus on a lot in my work with SMEs. By looking at their values and mission, we work together to create a tailored culture that suits their size, industry, location and vision.
But organisational culture, once implemented, can be difficult to measure to determine whether it is affecting real and positive change.
In today's blog, I will look at how organisations can measure the culture within their organisation to ensure they are reaping all the benefits it has to offer.
Engagement Surveys
Employee engagement is essential to the success of any organisation and is a key indicator of whether a company culture is working to the benefit of all involved. Far more than just employee satisfaction, when employee engagement is high, staff are passionate about their organisation's goals and values, motivated to contribute to organisational success, along with having an enhanced sense of well-being and satisfaction whilst engaged in their day-to-day responsibilities.
How engaged an employee is often comes down to a very simple measure: how much discretionary effort is the employee willing to give, or simply put 'will they go the extra mile?'.
Given the fact that engaged employees have been shown to be up to four times more productive than other staff members, conducting engagement surveys are a an insightful way to see who is engaged, how and why they are engaged and more importantly, what areas of your company culture can be improved to increase engagement.
Engagement surveys tend to ask employees personal and opinion-based questions. Some examples include:
Demographics
The employee's age, gender, location, division, department, and tenure.
The Leadership Team
Do you have a clear understanding of your job role, including duties and responsibilities?
Do you understand the importance of your role to the success of the organisation?
Job Satisfaction
Do you like the type of work that you do?
Culture Surveys
Culture surveys are an essential part of any company to create organisational and cultural success.
Unlike engagement surveys, which ask for an employee's personal opinions on specific matters, culture surveys ask about an individual's observations and feelings in regards to company culture and patterns of behaviour. A carefully crafted culture survey allows organisations to review the unique beliefs, behaviours, and practices of their company against how their employees perceive them.
Rather than asking direct questions, culture surveys often ask employees to rate statements from strongly disagree to strongly agree.
Some examples might include:
I feel like my opinion is valued at this company.
I would like to work here for as long as possible.
We treat each other with respect.
I feel supported and valued by my team.
I believe I have a good work / life balance.
I'm rewarded for good work.
We celebrate our successes.
I enjoy my co-workers and see us as a team.
The company provides me with the resources and training I need to succeed.
At Infinity HR, we work with SMEs to create strong company cultures that drive innovation and success. We then regularly check in on these cultures with engagement and culture surveys to ensure all employees are aligned with the organisation's vision.
Contact Iolanda on 0400 489 743 or email iolanda@infinityhr.com.au today to learn more.