Remote Conversations Made Easy
In the not-so-distant past, our workplaces were bustling hubs of interaction. Conversations, whether pleasant or challenging, flowed naturally in the office. But then, the pandemic hit, and our work lives shifted to the virtual realm. Remote work became the new norm, and suddenly, managing difficult conversations became a whole new ball game.
Why is remote work a conversation challenge?
Before we dive into the tips and tricks for managing difficult conversations remotely, let's explore why this shift to remote work has made these conversations trickier.
Lack of Non-Verbal Cues: In a face-to-face conversation, a lot of information is conveyed through non-verbal cues like facial expressions and body language.
Time Zones and Schedules: Remote work often means dealing with different time zones and schedules. Coordinating a conversation can be like solving a puzzle.
Tech Glitches: Technical issues, such as poor internet connections or audio problems, can disrupt the flow of a conversation and add frustration.
Physical Separation: Being physically distant from your team can make it feel impersonal and detached, which can affect the tone and outcome of conversations.
Now, let's get into how employers can manage difficult conversations effectively in a remote work environment.
Choose the right communication platform: Consider the nature and sensitivity of the topic. Text, voice, or video, pick what works best.
Prepare and set expectations: Clearly outline the purpose of the conversation, share an agenda, and establish expectations in advance to ensure everyone is on the same page.
Use video calls wisely: When emotions are involved or non-verbal cues are crucial, opt for video calls to enhance communication. It fosters a sense of connection that text, or voice alone can't provide.
Show empathy and patience: Approach the conversation with empathy, be patient, and give the other person space to express their thoughts and feelings.
Focus on solutions: Keep the conversation solution oriented. Collaborate to find ways to address the issue at hand and ensure both parties understand and agree on the next steps.
Bottom-line
In remote work, managing difficult conversations may require a little extra effort and creativity, but it's by no means impossible. By following these tips and maintaining an open, empathetic, and solution-oriented mindset, you can navigate the choppy waters of remote work conversations and emerge with stronger relationships and more effective teams. Happy communicating!