Turning Resignations Into Conversations
Often, departing employees grapple with the decision of whether to speak up. Concerns about damaging relationships can deter them from sharing valuable insights. On the flip side, managers and HR may find themselves receiving letters, either handed in or emailed, that critique them or the company. These letters, sometimes emotionally charged and brutally honest, offer a unique glimpse into the departing employee's experience.
Legal and Fact-Checking Tips
Assess whether the raised issues have been previously noted, perhaps in one-on-one appraisals or past complaints.
Exercise caution regarding potentially libellous content. Sharing such content with the employer poses legal risks.
Consider the consequences if the employee shares their concerns on social media or in a public forum.
Understand that extreme expressions of dissatisfaction may necessitate a company press statement.
Embracing Departure Learnings
Encourage departing staff to share thoughts and feedback, fostering an environment of open and honest communication.
Acknowledge that transparent communication during exits contributes to a healthier work environment.
Recognise that feedback in exit letters may contain valid points, highlighting areas for improvement.
Be open to the possibility that departing employees might pinpoint actual flaws in existing processes.
Embrace the departure as a learning opportunity and ask: "Can we do better next time?"